Monitoring Help

Solar Monitoring Troubleshooting

Your monitoring system is how you stay informed about your solar production. If it's not working right, here's how to identify and fix common issues.

Common Issues

Monitoring Problems We See

Most monitoring issues fall into one of these buckets. Knowing which one you have is the first step.

Your monitoring app has stopped showing new data, or the last update was hours or days ago

The monitoring device has lost its connection to your home Wi-Fi or the internet

The numbers in your app don't match your utility bill or what you'd expect from current conditions

You're not getting notifications when problems happen, or you're getting alerts that seem off

Try These First

Power cycle the monitoring gateway or communication module. Unplug it, wait 30 seconds, and plug it back in.

Make sure your home router is working and the monitoring device is within range. Some devices need a 2.4 GHz network.

Make sure your monitoring app is running the latest version. Outdated apps can lose compatibility with the server.

Check that the inverter itself is online. If the inverter is off or in fault mode, the monitoring system has no data to report.

If the connection was lost after a router change or password update, you may need to reconnect the monitoring device to your network.

Monitoring has been offline for more than 48 hours after a restart

Your app shows zero production but the inverter looks like it's running

Data readings are consistently off by a large margin

The monitoring hardware itself is damaged or unresponsive

You changed internet providers and can't reconnect the device

Alerts keep firing for issues that look resolved

Why It Matters

Catch production drops before they cost you money

Confirm that repairs and maintenance actually improved output

Track how much energy your system produces over time

Spot inverter issues early through real-time alerts

Compare actual production against your utility bill

Make informed decisions about battery storage or upgrades

If basic troubleshooting hasn't fixed it, our team can help. Call (877) 869-1458 or request a visit online.